Shipping Policiesx

Making sure your jumper arrives safely is our number one priority. We spend months caring for our spoods before they are ready for their forever homes. We have strict shipping policies in place to ensure the best trip and safe arrival of your new little one. We will, for no reason, stray from these policies.

All Live Shipments will ship overnight for the safety of the spiders. All shipments include Alive Arrival Guarantee insurance which means we Guarantee the LIVE Arrival of your pet jumping spider as long as ALL SHIPPING POLICIES ARE MET.

Ship Your Reptile is the safest and most economical shipping method. They strive to provide the best insurance and up to date shipping information for your little one's transit. 

This is the absolute safest way for your little one to travel. You must bring your ID and tracking number to the hub when picking up. A FedEx employee will be keeping your little one safe until you arrive. If someone else will be picking up for you, please let me know so that I can include their legal name on the shipping label. Click this link, choose the DANGEROUS GOODS filter and enter your zip code to find your nearest pickup location. **  try using different zip codes if the locations need to be closer to your job or somewhere other than home ** 🏡 Home delivery is allowed for special circumstances. Signature upon delivery is required and ads $8 to the cost of shipping.

Shipping can be very stressful on your new pet, but we take all precautions necessary to make sure your spooder arrives alive. All packaging is well insulated and ventilated. We also move our Adoptees into their going home enclosures weeks before departure so they have time to build a sturdy hammock for safe travels. Each travel cup contains plenty of harmless prey for your spider, a damp peice of cotton for them to drink from and soft cushioning for the trip. 

If our local temperature, the arrival destination temperature, or the main hub your spider travels through is below 40 degrees Fahrenheit or above 100 degrees Fahrenheit we WILL NOT SHIP. Shipping will be delayed to the next safe shipping day and you'll be notified ASAP. There is a link at the top of the website you can use to check for daily shipping updates. We do not want to freeze or overheat the little ones while in transit.

We only use Ship Your Reptiles APPROVED packaging and label each package LIVE ANIMAL according to The Lacey Act. First, the box and insulation will be ventilated. Next, if needed, a heat or cold pack will be prepared. Then, we will securely package any enclosure or accessories at the bottom. Next, your spood will be tucked in nice and tight to prevent bumps along the way. Lastly, packages are sealed, then labeled, and brought to our local FedEx hub for takeoff.

Ship Your Reptiles is a third party vendor that provides Live Arrival Guarantee Insurance for all of our shipments. They keep us in the loop on safe days to ship live animals as well as monitor the tracking of all of our shipments. If a shipment is delayed for any reason, they will jump quickly into action to help. Because of this we adhere strictly to their policies on when it IS and IS NOT safe to ship live animals.

You will be able to track your jumpers travels up to delivery. We will contact you within 3 hours of delivery to make sure everything is perfect and help answer any questions you may have for little one's first day home. *FOR OUR LIVE ARRIVAL GUARANTEE YOU MUST PICK UP AT A FED EX HUB THE SAME DAY OF ARRIVAL & CONTACT US WITHIN 1 HOUR OF YOUR CONFIRMED DELIVERY TO REPORT A NON LIVING ARRIVAL. YOU WILL BE GIVEN MY PERSONAL PHONE NUMBER IN YOUR PACKAGE SO YOU CAN CONTACT ME IMMEDIATELY IF THIS UNFORTUNATE EVENT OCCURS. A REPLACEMENT PACKAGE WILL BE SHIPPED WITHIN 2 WEEKS, PROVIDING SAFE WEATHER CONDITIONS, AT NO CHARGE TO YOU. *

It is very rare that a package be damaged or a jumper does not arrive alive when shipping through Ship Your Reptiles. In the highly unlikely event that the contents of the package do not arrive as promised each package is insured to protect both the Adoptees and Myself. *PLEASE NOTE, THESE PROTECTIONS CAN ONLY BE USED AS LONG AS YOU PICK UP FROM A FED EX HUB ON THE SAME DAY AS DELIVERY AND CONTACT  VIA THE PHONE NUMBER INCLUDED IN YOUR PACKAGE TO REPORT A PROBLEM WITHIN ONE HOUR OF CONFIRMED DELIVERY*